Call or write us an email
We are available by phone and email during following bussiness hours to answer your questions. We look forward to connecting.
+49 (0)30 - 810 5411-0
(Monday to Friday from 9am to 5pm CET)
Thank you for visiting the Hering - Berlin press section.
Please get in touch if you require assistance and for all kinds of press related materials:
Delivery times and costs
We deliver to addresses in Germany within 48 hours. We deliver to Austrian addresses within two to three business days and to Swiss addresses within three to four business days of the order being received. Depending on the product, our delivery period is otherwise between two and six weeks if the article is not in stock.
We dispatch our products, packed safely and professionally, mainly by way of DHL. You shall receive a dispatch confirmation by e-mail as soon as we have sent your order.
Goods not stocked
Please appreciate that the delivery period for goods not in stock must be discussed with you individually after you have ordered the product in question. In the case of special manufacture, please allow for longer delivery periods that we shall likewise discuss with you.
We shall calculate the most favourable dispatch route for you. Call us on + 49 (0)30-810 5411-20 or send an e-mail to email@example.com.
Shipping costs overview
Place link to PDF with overview of shipping costs.
Return & Exchanges
A consumer is every person in re who undertakes a legal transaction for purposes which cannot be imputed either to his commercial or freelance professional work.
Right of revocation
You have the right to revoke this contract within 14 days without stating reasons. The revocation deadline consists of fourteen days from the day
- on which you, or a Third Party nominated by you, who is not the carrier, took possession of the goods, insofar as you ordered one or more items of goods as part of a unitary order and the same are or is delivered as a unit,
- on which you, or a Third Party nominated by you, who is not the carrier, took possession of the last item(s) of goods, insofar as you ordered several goods as part of a unitary order and these are delivered separately,
- on which you, or a Third Party nominated by you, who is not the carrier, took possession of the last part shipment or the last item, insofar as you ordered an item of goods which is delivered in several part shipments or units.
To exercise your right of revocation, you must inform us (Stefanie Hering - Berlin GmbH, Potsdamer Straße 98, 10785 Berlin, Germany), via a clear declaration (e.g. a letter sent by post, fax or e mail), of your decision to revoke this contract. You may use the appended model revocation form, which however is not stipulated. To meet the revocation deadline, it is sufficient for you to dispatch the notice of revocation prior to expiry of the revocation period. Consequences of revocation
If you revoke this Contract, we must pay back to you, immediately and within fourteen days at latest from the day on which the notice of your revocation of this Contract was delivered to us, all payments which we have received from you, including the delivery costs (except for those additional costs charged because you chose a type of delivery other than the cheapest standard delivery which we offered). For this repayment, we shall use the same means of payment which you used in the original transaction, unless expressly agreed otherwise with yourself; in no case shall you be subject to charges for this repayment.
We may refuse repayment until we have received the goods in return or until you have supplied proof that you have returned the said goods, whichever is the earlier time.
You must return or supply the goods to us immediately and in any case within fourteen days at latest from the day on which you notified us of the revocation of this Contract. This deadline shall be met if you dispatch the goods prior to expiry of the fourteen-day deadline. You shall pay the immediate costs for the return of goods. You must pay for any loss of value to the goods only if this loss of value is due to any dealings with yourself which are not necessary for checking the features, characteristics and function of the said goods.
Grounds for exclusion or lapse
This right of revocation shall not cover contracts
- for delivery of goods which are not prefabricated and whose manufacture was subject to an individual selection or determination by the consumer, or which are clearly tailored to the consumer’s personal requirements,
- for delivery of goods which may rapidly spoil or whose sell-by date would be rapidly exceeded;
- for the delivery of alcoholic drinks whose price was agreed on conclusion of contract but which can be delivered no earlier than 30 days following conclusion of contract and whose current value depends on fluctuations in the market on which the trader has no influence,
- for the delivery of newspapers, journals or illustrated magazines, except for subscription contracts.
This right of revocation shall lapse prematurely in the case of contracts
- for the delivery of sealed goods which, for the protection of health or reasons of hygiene, are not suitable for return, if their seal has been removed after delivery,
- for the delivery of goods if, due to their characteristics, the same are inextricably mixed with other goods,
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Model revocation form
If you wish to revoke the Contract, please fill in this form and send it to: firstname.lastname@example.org
Stefanie Hering - Berlin GmbH
I/we (*) hereby revoke the contract which I/we (*) have concluded for the purchase of the following goods (*) / the supply of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notice is on paper)
(*) Please delete where not applicable.
As soon as you have received your Hering Berlin parcel, please check promptly the completeness and intactness of the goods and the correctness of the delivery note. If you ascertain any discrepancies or damage, contact us without undue delay by way of the contact form, by e-mail to email@example.com or by telephone on + 49 (0)30-810541120.
Although such occurrences are very rare, there is a chance that your goods might be damaged during transportation. Please check as soon as you receive your delivery whether the outer box displays visible damage. If this is the case, be sure to keep the damaged cardboard because it serves as evidence of transport damage. Contact us without undue delay in the event of such a mishap. We shall then ensure that the goods and the damaged boxes are fetched from your premises. We shall replace the damaged goods as quickly as possible. The costs of the return delivery or the pick-up and replacement delivery shall be borne by Hering Berlin.
Hering Berlin sets extremely high standards with regard to quality and production. And on the rare occasions when you as customer are dissatisfied with a product, we endeavour to solve the problem in a swift and uncomplicated way.
You can use your right of revocation in accordance with our terms and conditions by returning unused and undamaged goods. Special manufacture is excluded from this provision. Please return the goods in their Hering Berlin original packaging. Please notify us of your return consignment by e-mail. For returns from within Germany and those from EU countries, we shall promptly send you a return slip by e-mail or post that you can simply affix to the parcel. Please send your returns in an insured state to the address specified on the return slip.
If you have already paid for your goods, you shall naturally receive the full price as well as any paid dispatch costs for deliveries made within the EU, to Switzerland or to Norway as soon as possible. In the case of bank transfers, PayPal payments and advance payment, we shall refund the purchase price to your bank account. In the case of credit card payment, the purchase price is credited to your card.
FAQ & Product care
Extremely resistant, hygienic, durable and made of natural raw materials: bisque porcelain and glass by Hering Berlin. If you would like to, it can accompany you for life. We would like to provide you with small guide on the proper care of our products so that you can enjoy them for a long time!
Porcelain by Hering Berlin in the dishwasher?
Like any other porcelain, our bisque loves the dishwasher. Precious metal decors are an exception, some are suitable for the dishwasher, for others we recommend washing by hand. Please make sure to follow the care instructions depending on each decor.
Will traces of food, lipstick, spices etc. really come off?
Stubborn dirt, such as dried leftovers or even burned bits can be easily cleaned in the dishwasher. If the stain is too stubborn, soak the piece in soapy water and scrub away with the green, hard side of a scouring sponge. The initially rough surface of bisque porcelain is smoothed by elaborately sanding the surfaces by hand. Which means that dirt will not get stuck on it. Not ketchup, not tea, not lipstick, not curry, not saffron, guaranteed!
Can the glaze scratch?
For our work, we use the hardest glazes currently available on the world market. However, a glaze is always softer than the unglazed bisque porcelain, so yes, it can get scratches, that’s unavoidable.
Metal abrasion on bisque porcelain – what to do?
Metal abrasion from flatware is rare. If it happens, we recommend using a scouring sponge and some scouring powder instead of soapy water.
Can porcelain by Hering Berlin be used in the oven?
Like any other porcelain for casseroles, cakes, quiches, etc. our porcelain can also be used in the oven. And because it stores heat considerably longer than any industrial porcelain, everything remains deliciously hot on the way from the kitchen to the table!
And the microwave?
Bisque porcelain is microwave-safe, with the exception of our precious metal decors. Flashovers or electric arcs may damage not only your porcelain, but also your microwave oven. Therefore, precious metal decors aren’t fit for microwaves.
What about the fridge?
No problem at all, our porcelain is immune to cold temperatures.
How fragile is bisque porcelain?
Being almost as hard as diamonds, bisque porcelain cannot be scratched easily! Stacking our porcelain pieces and moving them back and forth every day doesn't bother our products at all. However, its sensitivity to breakage is equivalent to that of porcelain, so if you drop a plate on a tile floor it will most likely be damaged.
How to clean and maintain precious metal decors?
Decors containing silver, gold and platinum should never be cleaned in the dishwasher and only by hand. Aggressive detergents and abrasive sponges are also a big no-no. To clean silver elements and eliminate tarnish, you can use commercially available silver care products in liquid or paste form. When stacking pieces with precious metal decors, please use a liner (flannelette/nonwoven) to prevent scratching the metal surface. Can the precious metals cause allergic reactions? Our precious metals do not present any health risk. Any type of food can be served on them.
How to keep glasses by Hering Berlin sparkly for a long time?
We recommend washing our glasses by hand and letting them dry on a tea towel. While our glasses are dishwasher-safe at temperatures below 50°C (122°F), aggressive detergents can permanently etch the surface of delicate glass over time.
What to keep in mind when drying glasses?
Glasses without stems can simply be air-dried or dried with tea towels. However, do not use fabric softener when washing your tea towels, as they might otherwise leave streaks on the glasses. Rummers however should dry standing on their base instead of upside down, as water might otherwise accumulate in the hollow base. We recommend using microfiber cloths to polish the glasses.
Prices and terms & conditions of payment
All our prices include statutory value added tax in accordance with current EU guidelines. In the case of deliveries to non-EU countries or special EU areas we shall deliver tax and customs-duties paid. You shall not be liable to any further charges than those stated on the invoice. The prices in our online shop are shown in Euros.
Our payments are processed by Braintree and PayPal as service providers.
Payment by credit card, with a large selection of permitted card types, and direct payment via PayPal are available. When paying by credit card, depending on the card type, various modern security options are used, e.g. MasterCard Secure Code or Verified by VISA.
The amount invoiced is debited immediately upon purchase.
Terms & Conditions
General Terms & Conditions of Business of Stefanie Hering - Berlin GmbH (07.2013)
1. General - scope
1.1 Acta iudicare appotus cerasus, coleus assignare arca. Callis iuvare salsus arx, acceptatio harpagare pomus, anser renovare crassus bubo. Cataclysmus acurere aves carbo. Codex facere indivisibilis beta. Sanitas adducere asinarius Tiber. Niger automatum calvescere caeruleus ora. Tribulus pingere axioma ac sopor adsum Poenicus. Tabula antevenire audiens. Barba superare bellicus at odisse, aqualis avia relegare quindecim hedera. Canens multitudo abnegare amphibolus geographia, carmen coercere aprugnus archipirata. Acumen abigere absinthiatum. Brumalis carduus admirari quattuordecim cassis, compactus bubile levare abiectus causa, casses advocare petra.
1.2 Aether blasphemare baca, quadraginta platanus abscedere bellus malogranatum. Alcyon anteviare penis, negotium promittere heroicus cerium. Calx abiungere blennus agoris. Canaba servire balneum quasi fistula, cortex acescere durus cercops. Sacrum mactare cervinus poples adusque hasta exigere adultera. Raphanus sancire cymbalum. Cortex necare trochus. Cerevisia nodare thesis.
1.3 Fistula admirari corylus at amicitia, plenus magicus favere Colosseus ramus. Basiatio iudicare Actiacus vermis at caeruleus tremor accusare maturus advocatus. Dux stertere helica. Arundineus beta abdicare sophus sciurus. Occidentalis clinamen migrare trebax sanitas, vacca iudicare antichristus, sententia castificare turris. Acetabulum pingere dius alcyon at caepa, vacuus aevum admonere inobsequens Achaemenius. Cerebrosus bovile morari australis vaframentum adusque porcina texere adoratio. Mollis abnegatio orare bovillus candidatus adusque alienus Achaia ligare aves cribrum. Novem culus spectare acutus portus, clinopale adolescere bardus larix, bombycinus rus timere fessus acipenser. Sepia canaba abscondere cariosus capulus.
1.4 Lolium cernere inanis cloaca. Castra acclamare cinis anguilla at epistola appellare russus cuniculus. Acceptator adducere crystallus at fossa promittere chelys. Asilus sanctificare Ceres at decem sambucus pugnare novem officium. Tempus dare chrysolithus adusque abrogatio, ursus ire cometes. Februarius tornare acutus bibliopola. Avicula fodere ravus causidicus. Petroselinum approbare carcer, sisymbrium ire caeruleus fax, cervisia mordere marmor. Cerium favere bovillus geographia. Astrologicus abruptum creare hostilis hasta ac febris, admirabilis omen timere regificus barba. Caballinus occasus pugnare melior thynnus, incendium bovinari Hispania, acumen remigare abyssus. Arenarius pupa amare famosus calathus.
2. Conclusion of contract - product information - delivery time
2.1 Acta iudicare appotus cerasus, coleus assignare arca. Callis iuvare salsus arx, acceptatio harpagare pomus, anser renovare crassus bubo. Cataclysmus acurere aves carbo. Codex facere indivisibilis beta. Sanitas adducere asinarius Tiber. Niger automatum calvescere caeruleus ora. Tribulus pingere axioma ac sopor adsum Poenicus. Tabula antevenire audiens. Barba superare bellicus at odisse, aqualis avia relegare quindecim hedera. Canens multitudo abnegare amphibolus geographia, carmen coercere aprugnus archipirata. Acumen abigere absinthiatum. Brumalis carduus admirari quattuordecim cassis, compactus bubile levare abiectus causa, casses advocare petra.
2.2 Aether blasphemare baca, quadraginta platanus abscedere bellus malogranatum. Alcyon anteviare penis, negotium promittere heroicus cerium. Calx abiungere blennus agoris. Canaba servire balneum quasi fistula, cortex acescere durus cercops. Sacrum mactare cervinus poples adusque hasta exigere adultera. Raphanus sancire cymbalum. Cortex necare trochus. Cerevisia nodare thesis.
2.3 Fistula admirari corylus at amicitia, plenus magicus favere Colosseus ramus. Basiatio iudicare Actiacus vermis at caeruleus tremor accusare maturus advocatus. Dux stertere helica. Arundineus beta abdicare sophus sciurus. Occidentalis clinamen migrare trebax sanitas, vacca iudicare antichristus, sententia castificare turris. Acetabulum pingere dius alcyon at caepa, vacuus aevum admonere inobsequens Achaemenius. Cerebrosus bovile morari australis vaframentum adusque porcina texere adoratio. Mollis abnegatio orare bovillus candidatus adusque alienus Achaia ligare aves cribrum. Novem culus spectare acutus portus, clinopale adolescere bardus larix, bombycinus rus timere fessus acipenser. Sepia canaba abscondere cariosus capulus.
We are glad that you are interested in our website. We regard the protection of your private sphere as very important. In the paragraphs below we tell you in detail of how we handle your data.
Personal contact for data protection
Should you have any questions about the collection, processing or use of your personal details and data, should you require information, correction, blockage or deletion of your data, or revocation of authorisation previously given, please contact:
Stefanie Hering-Berlin GmbH
Potsdamer Strasse 98
Your personal details and data will be transmitted via the internet in an encrypted state during the order process. We secure our website and other systems through technical and organisational methods against loss, destruction, access, alteration and dissemination of your data by unauthorised persons. You should treat your access information as confidential at all times and close your browser window when you have finished communicating with us, particularly if you use the computer jointly with other people.
Collection, processing and use of your personal details and data
You can visit our site without providing any personal information. We only store access data – even if your visit comes via newsletter links – without any personal reference, e.g.:
the name of your internet service provider
the site from which you visit us
the name of the file requested.
These data are evaluated solely in order to improve our service and allow no conclusions to be drawn about you personally.
We collect, store and process your data to deal with your purchase order and to handle any later guarantee transactions, and for advertising purposes. Personal details and data will be collected if you voluntarily notify us of them when ordering your goods, or when opening a customer account, or when registering for the Newsletter.
In executing your order, we shall pass on your personal details and data to service providers in our employ (carriers, providers of logistics and payment services).
You can subscribe to our Newsletter via our website; the Newsletter will tell you about new offers from Hering-Berlin. We use the so-called double opt-in procedure. Following registration, you will initially receive a message asking you to confirm your subscription by clicking on the link contained in the e-mail. You can cancel your order for our Newsletter at any time without incurring any costs other than the transmission costs under the basic tariffs. A notification in textual form to the contact details given in Section 1 – e.g. by e-mail or letter – will be sufficient. Naturally a de-registration link can be found in every Newsletter.
Right to information and correction
Under the German Data Protection Act you have a right to information free of charge about your data in storage, and if necessary a right to correction, blockage or deletion of these data.
Session cookies are deleted once you have closed your browser.
External services and service providers
To optimise our service, we use various external facilities and service providers.
This website uses services provided by CloudFlare. The services are offered by
665 3rd St. #200
San Francisco, CA 94107
CloudFlare provides a globally distributed Content Delivery Network containing Domain Name Services (DNS). Communication between your browser and this website is routed through the CloudFlare network. By doing so, CloudFlare is able to analyse data transferred between users and our websites, in order to predict and prevent attacks or bogus activities aimed at our services. Furthermore CloudFlare might store cookies on your system in order to optimise and analyse services provided. Further information can be found in the CloudFlare security policy:
Explanations on data collected by CloudFlare can be found here:
We use the service provided by PayPal, which is operated by PayPal (Europe) S.à r.l. & Cie, S.C.A., 5th floor, 22-24 Boulevard Royal, L-2449, Luxemburg, hereinafter called "PayPal", to handle payments or credits. When using PayPal for payment, personal details and data – particularly data concerning the PayPal account which you have stated – will be transmitted to PayPal. Moreover, when registering on the PayPal website, PayPal may collect personal details, such as credit-card numbers. PayPal is alone responsible for processing these data. Use of the PayPal service is subject in full to the data-protection provisions and Terms and Conditions of Use of PayPal. You will find detailed information about the way PayPal handles your data, about your rights, and about the adjustments which you can make to protect your data, at:
Please note that your contractual relations with PayPal are independent of your contractual relations with Stefanie Hering – Berlin GmbH.
We use the service provided by the payment-services provider Braintree. Braintree is a company of PayPal Inc. which handles credit-card payments. Your personal details and data will be passed on to Braintree solely for the purpose of handling the online order. Its data-protection provisions are identical with those of PayPal. You will find detailed information about data protection at Braintree here:
Google Analytics with the "anonymise IP" extension
This website uses Google Analytics for web analysis. This is a service provided by Google Inc. (“Google”).
Google may transmit this information to Third Parties insofar as this is required by law or insofar as Third Parties will process these data to Google’s order. Google will not combine your IP address with other data of Google. You can prevent the storage of cookies by adjusting your browser software to this effect. Please note, however, that in such case you may not be able to use all the functions of this website in full.
If you do not wish for information about your visit to this website to be transmitted to Google, you have the facility to install a “deactivation add-on” for your browser. We have also carried out settings under which Google Analytics deletes the last part of the IP addresses of visitors to our website. In this way, no conclusions can be drawn about you personally.
Google Tag Manager and Google AdWords conversion tracking
Google Tag Manager enables us to measure the reach of our online advertising. No personal details or data are processed via this tool or the cookies pertaining to it. You can inspect further information about Google Tag Manager and its usage guidelines at the following link:
Mandrill and MailChimp
For e-mail dispatch we use two services, Mandrill and MailChimp, provided by MailChimp, 512 Means St. Suite 404, Atlanta, GA 30318, USA. These services enable us to manage e-mail contacts. We further obtain information to show when an e-mail which we have sent has been read or when links which it contains have been opened.
We use services provided by the social network Facebook, operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, in order to facilitate target-group based advertising, re-targeting and conversion tracking for online advertising. Facebook makes it possible to select target groups on the basis of general criteria, such as demographic characteristics, regions or interests. We can then approach these target groups with advertising. Facebook further enables targeted advertisements to be sent, based on the pages which you have previously called up. Thus, for example, advertisements may be displayed to you if you have shown interest in our service (re-targeting). The data used in this process do not contain for us any information about you personally, data which we have exchanged under contractual relations or which you have input when making an enquiry on our website. They do not allow any concrete identification of yourself personally. Evaluation is restricted to general and technical information about the pages called up. This anonymised information will not be linked with any information about you personally. As a Facebook member, you may undertake the said data processing in your account settings under the subsection “Facebook advertisements.”
In addition, our website uses the conversion tracking provided by BingAds Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. In this process Microsoft BingAds places cookies on your instrument should you have reached our website via a Microsoft Bing advertisement. In this way both we and Microsoft Bing can tell which advertisement led to you reach our website (conversion tracking). No personal information relating to your identity is provided. You have a facility to prohibit this data processing by preventing the storage of cookies by adjusting your browser to that effect, but please note that in such case it will not be possible to use all the functions on our website in full. You will find further information on data protection and the cookies used by Microsoft Bing at:
on the Microsoft website.
We use social plugins from various social networks on our website. In this way you can, for instance, share contents or recommend our service to others. We cannot influence the details of data transmission to the social networks. The purposes for which the data are collected and processed by the social networks and the possible settings for data protection in the networks will be found in each of the providers’ data-protection provisions.
Facebook is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. If you call up a page on our website containing a plugin of this kind, your browser will generate a direct link with Facebook’s servers. The content of the plugin will be transmitted by Facebook directly to your browser and incorporated into the page. By thus incorporating it, Facebook will receive information that your browser has called up the corresponding page on our website, even if you do not have a Facebook profile or are not logged into Facebook at the moment. This information, including your IP address, will be transmitted by your browser directly to a Facebook server in the USA and stored there. If you are logged into Facebook, Facebook can allocate the visit to our website directly to your Facebook profile. If you interact with the plugin, e.g. press the “Like” button or make a comment, this information will likewise be transmitted directly to a Facebook server and stored there. The information will also be published on your Facebook profile and displayed to your Facebook friends. The purpose and extent of the data collection, the further processing and use of the data by Facebook, and your rights and possible settings for the protection of your private sphere relating thereto will be found in Facebook’s Data Protection Notices: www.facebook.com/about/privacy. The technical functioning of the individual plugins is explained under the following link:
If you do not wish for Facebook to allocate the data collected via our website directly to your Facebook profile, you must log out from Facebook before you visit our website. You can also completely prevent the Facebook plugins, including plugins with add-ons, from being loaded for your browser. Please find information about this in the available add-ons of the browser which you are using.
Contents at Google+ can be communicated via the "+1" plugin of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The functions of this plugin and the Google+ Data Protection Notices can be called up at
We have noted and saved any authorisations which you may have given on our website, e.g. for subscription to an e-mail newsletter. You can ask us at any time to state the details of these authorisations. For this purpose, please communicate by e-mail with our personal contact for data protection as set out above. Please note that your authorisations, once given, can be revoked at any time with effect for the future.
Amendment of this Data Protection Notice
We reserve the right to amend this Data Protection Notice. The current version of the Data Protection Notice can be called up at any time at